Privacy Policy of Flarelax Technologies
Welcome to Flarelax Technologies ("Flarelax Technologies," "Company," "we," "our," or "us"). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you use our website, applications, hosting platform, customer portal, APIs, and related services.
Our services include, but are not limited to:
- Shared Web Hosting
- VPS Hosting
- VDS Hosting
- Dedicated Servers
- GPU Servers
- Cloud Hosting
- Domain Registration
- SSL Certificates
- Email Hosting
- Backup Services
- CDN and Security Services
- Colocation Services
- Managed Hosting
- IT Infrastructure Solutions
By accessing or using our services, you acknowledge that you have read and agree to this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Business name
- Email address
- Phone number
- Billing address
- Government-issued identification (where required for verification or fraud prevention)
- Payment information
- Tax information where legally required
Account Information
- Username
- Password (stored in encrypted form)
- Two-factor authentication settings
- Support tickets
- Account preferences
Technical Information
- IP addresses
- Browser type
- Operating system
- Device identifiers
- Cookies
- Login history
- Session information
- API usage logs
Server and Service Information
- Server configuration
- VPS, VDS, Dedicated Server specifications
- Resource usage
- Bandwidth usage
- Storage consumption
- System logs
- Service uptime metrics
Payment Information
Payments are processed through trusted third-party payment providers. We do not store complete credit or debit card details unless required by our payment processor under applicable security standards.
2. How We Use Your Information
We use your information to:
- Create and manage your account.
- Deliver hosting and cloud services.
- Register and manage domains.
- Process payments and invoices.
- Verify identity.
- Prevent fraud and abuse.
- Monitor network security.
- Detect DDoS attacks and malicious activity.
- Provide technical support.
- Improve our services.
- Send service notifications.
- Comply with legal obligations.
- Enforce our Terms of Service.
3. Server Data
Customers are solely responsible for the content stored on their servers.
Flarelax Technologies does not routinely access customer files, databases, emails, or hosted applications except when:
- Technical support is requested.
- Required to maintain system stability.
- Necessary to investigate abuse or security incidents.
- Required by law or court order.
- Needed to protect our infrastructure.
4. Cookies
We use cookies and similar technologies for:
- Login authentication
- Website functionality
- Analytics
- Security
- Fraud detection
- User preferences
Users may disable cookies through browser settings, although some features may not function properly.
5. Information Sharing
We do not sell personal information.
We may share information with:
- Payment processors
- Domain registrars
- Cloud infrastructure providers
- Data center operators
- Fraud prevention providers
- Security partners
- Legal authorities where required by law
- Professional advisors and auditors
All such parties are expected to safeguard your information appropriately.
6. Data Security
We implement industry-standard security measures, including:
- SSL/TLS encryption
- Firewall protection
- DDoS mitigation
- Access controls
- Encrypted passwords
- Security monitoring
- Network intrusion detection
- Regular security updates
- Backup systems
While we strive to protect your information, no system can guarantee absolute security.
7. Data Retention
We retain information only for as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Prevent fraud
- Enforce agreements
Inactive accounts and associated data may be deleted in accordance with our retention policies.
8. Customer Responsibilities
Customers are responsible for:
- Maintaining strong passwords.
- Securing their hosted applications.
- Updating software.
- Protecting API credentials.
- Maintaining backups unless a backup service is included in their plan.
- Ensuring their content complies with applicable laws.
9. Abuse Monitoring
To protect our network, we may monitor for:
- Spam
- Malware
- Phishing
- DDoS attacks
- Botnet activity
- Illegal hosting
- Cryptocurrency mining where prohibited
- Excessive resource abuse
- Unauthorized access attempts
Monitoring is limited to what is reasonably necessary to maintain security, reliability, and compliance.
10. Children's Privacy
Our services are not intended for individuals under the age required by applicable law without appropriate parental consent. We do not knowingly collect personal information from children in violation of applicable law.
11. International Data Transfers
Your information may be transferred to and processed in countries where our data centers, service providers, or partners operate. We take reasonable measures to protect such transfers where required by law.
12. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of eligible data.
- Object to certain processing.
- Withdraw consent where applicable.
- Request data portability where required by law.
Requests may be submitted using the contact details below.
13. Third-Party Services
Our services may integrate with third-party providers, including:
- Payment gateways
- Domain registrars
- CDN providers
- DNS providers
- Analytics providers
- Cloud service providers
We are not responsible for the privacy practices of third-party services.
14. Legal Compliance
We may disclose information when required to:
- Comply with applicable law.
- Respond to lawful requests from public authorities.
- Protect our rights or property.
- Prevent fraud or security threats.
- Enforce our Terms of Service.
15. Changes to This Privacy Policy
We may modify this Privacy Policy at any time. Updated versions will be posted on our website with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.
16. Contact Information
Flarelax Technologies
Email: support@flarelax.com
Website: https://flarelax.com
For privacy-related questions or requests, please contact us using the details above.