Refund Policy for Flarelax Technologies
At Flarelax Technologies, we strive to provide reliable hosting and infrastructure services. This Refund Policy explains when refunds are available and when they are not. By purchasing our services, you agree to this policy.
1. General Policy
Refunds are issued only in accordance with this Refund Policy. All refund requests are reviewed on a case-by-case basis. We reserve the right to approve or deny any request where permitted by applicable law.
2. No Money-Back Guarantee
Flarelax Technologies does not offer a money-back guarantee on any product or service, including Shared Web Hosting.
Refund requests remain subject to this Refund Policy and applicable law.
3. Non-Refundable Services
The following products and services are non-refundable:
- VPS Hosting
- VDS Hosting
- Dedicated Servers
- GPU Servers
- Cloud Servers
- Domain Registration, Renewal, or Transfer
- SSL Certificates
- Software Licenses
- Control Panel Licenses
- Setup Fees
- IP Addresses
- Backup Add-ons
- Email Hosting (after activation)
- Custom Configuration Services
- Managed Services
- Colocation Services
- Any third-party products or services
These services involve immediate resource allocation, licensing, or third-party costs and therefore cannot be refunded once provisioned.
4. Service Cancellations
You may cancel your services at any time through your customer portal or by contacting our support team.
Cancellation stops future renewals but does not automatically entitle you to a refund for the current billing period unless otherwise required by law or covered by this Refund Policy.
5. Automatic Renewals
Recurring services renew automatically unless canceled before the renewal date.
Refunds are generally not provided for renewal charges unless required by applicable law or approved at our discretion.
6. Abuse of the Refund Policy
No refunds will be issued if your account is suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy, including but not limited to:
- Spam
- Phishing
- Malware distribution
- Copyright infringement
- Illegal content
- Fraudulent activity
- Network abuse
- Security attacks
7. Downtime and Service Interruptions
Temporary outages, scheduled maintenance, hardware failures, software bugs, internet disruptions, or events beyond our reasonable control do not automatically qualify for a refund.
Where applicable, service credits may be offered in accordance with our Service Level Agreement (SLA).
8. Chargebacks
If you initiate a chargeback or payment dispute without first contacting us to resolve the issue, we may suspend or terminate your account while the matter is investigated.
You remain responsible for any outstanding charges that are ultimately determined to be valid.
9. Refund Method
Approved refunds will be issued using the original payment method whenever possible.
Processing times vary depending on the payment provider and financial institution and may take several business days.
10. How to Request a Refund
To request a refund, contact our billing department with:
- Your full name
- Account email address
- Invoice or Order ID
- Reason for the refund request
Requests should be submitted through our support portal or by email.
11. Policy Changes
Flarelax Technologies reserves the right to modify this Refund Policy at any time. Updates will be posted on our website with a revised Effective Date. Continued use of our services after changes become effective constitutes acceptance of the updated policy.
12. Contact Information
Flarelax Technologies
Website: https://flarelax.com
Email: billing@flarelax.com